Shipping & Returns
At Minimlizm, we take pride in delivering our exclusive, limited edition furniture pieces through trusted and reputable delivery partners. We offer shipping services to the majority of areas within India, ensuring that our customers can enjoy our exceptional craftsmanship and exquisite designs wherever they are located.
With a commitment to safeguarding the integrity of our products, Minimlizm ensures that each item is insured throughout its journey, from the moment it leaves our hands until it reaches your doorstep. We prioritize transparency and convenience, and as such, we provide you with a shipment confirmation email. This way, you can effortlessly monitor the progress of your order and eagerly anticipate its arrival.
To maintain the efficiency and security of our shipping process, we kindly request that you note that once an order has been dispatched, redirection becomes unfeasible. Furthermore, to guarantee a smooth and seamless delivery experience, we require a signature upon receipt of all orders, ensuring that your prized acquisition reaches you directly and personally.
Minimlizm is dedicated to providing a remarkable shopping experience, which is why we proudly offer free shipping services for deliveries across India*. For our esteemed international customers, we recognize the diversity of shipping requirements, and therefore, we kindly request that you reach out to us at email@example.com with the specific product, delivery address, and zip code to obtain accurate shipping costs for your desired destination.
As an esteemed purveyor of minimal luxury furniture, we understand the significance of timely deliveries while maintaining the impeccable quality for which we are known. To ensure transparency and enable you to plan accordingly, we provide the expected shipping date for each product directly on its respective page. Additionally, once your order is en route, we will promptly provide you with a emailed comprehensive delivery details, allowing you to stay informed about the progress of your shipment.
For our all exclusive made-to-order or customized pieces, please anticipate a shipping timeframe ranging between 6 and 12 weeks. Rest assured, we meticulously handcraft each bespoke creation to perfection, ensuring that it exceeds your expectations upon arrival.
For any further inquiries regarding the status of your order, our dedicated customer care team is readily available to assist you. Feel free to reach out to us at firstname.lastname@example.org, and we will provide you with the relevant information and updates you require.
DOORSTEP SERVICE DELIVERY
At Minimlizm, we go the extra mile to ensure that the delivery of our meticulously crafted furniture pieces aligns seamlessly with your lifestyle and living arrangements. When it comes to residences and offices situated on the ground floor, our dedicated team will personally hand over the products to your doorstep, enabling you to effortlessly integrate them into your space.
For multi-level buildings, we have implemented a meticulous process to ensure secure delivery. Upon informing the security desk, our delivery personnel will place your carefully packaged furniture in a designated lobby area, guaranteeing its safety until it can be conveniently received by you. We kindly request that any necessary arrangements to transport the furniture inside your desired space be arranged at your discretion, as it remains the customer's sole responsibility.
To facilitate a hassle-free assembly process, we provide comprehensive assembly instructions alongside our product (if applicable). These instructions will guide you through the process, ensuring that you effortlessly bring your new acquisition to life within your chosen environment.
While Minimlizm and our esteemed logistics partners strive to ensure that your furniture selection seamlessly integrates into your home or office, we acknowledge that factors such as size constraints can sometimes present challenges. Therefore, we kindly advise that you carefully review the product dimensions before finalizing your purchase, as we regretfully cannot accept returns or exchanges in cases where the furniture does not fit your intended space.
RETURN & CANCELLATION POLICY
At Minimlizm, we hold ourselves to the highest standards of craftsmanship and quality. In the unlikely event that any defects or variances are discovered in our products, we request that you promptly report them within 24 hours of delivery. It is imperative to inspect your purchases thoroughly upon receipt to identify any potential material defects or damages. Should you encounter any issues within the relevant warranty period, we kindly ask that you report them to our dedicated Customer Service team at email@example.com with a original copy of the Invoice.
Rest assured, if a material defect is identified within the applicable warranty period, Minimlizm will diligently rectify the situation. We are committed to ensuring your utmost satisfaction and will either repair or replace the product free of charge, subject to the terms and conditions of the warranty. These warranties are limited in nature and exclusively apply to the original customer who can provide proof of purchase.
To streamline the shopping experience and avoid any inconvenience, we strongly recommend that you carefully review the product dimensions before making your purchase. By doing so, you can ensure that the furniture will fit through doorways and seamlessly integrate into your desired space. Regrettably, we are unable to offer returns or exchanges in cases where the furniture does not meet the specified dimensions and cannot be accommodated within your premises.
Cancellation of orders can be accommodated within 24 hours of placement or prior to shipment, whichever occurs earlier. In the event of a cancellation, please be advised that refund processing will entail a deduction of 5% of the order value or payment gateway charges, depending on whichever amount is higher. We strive to facilitate prompt resolution, and as such, the refund will be issued within 15 working days after deducting the applicable cancellation charges.
While we strive to ensure the utmost satisfaction with your Minimlizm purchase, we understand that unforeseen circumstances can arise. In cases of transit damage or manufacturing defects, you have the option to return the item within 5 days of delivery. To initiate the return process, please email firstname.lastname@example.org with your order number, a detailed description of the issue, and supporting photographs of the damage or defects within 24 hours of receiving the order.
To qualify for a return, the product and its accompanying items must be returned in their original packaging and remain in the same condition as received. We kindly request that you retain the packaging until you are fully satisfied with your purchase, as it facilitates the return process and ensures that the item is adequately protected during transit.
Please note that products acquired through promotional offers or discounted schemes are not eligible for exchange. In cases where the received order is damaged, defective, or incorrect, Minimlizm will promptly arrange for a replacement, ensuring that you receive the impeccable craftsmanship and uncompromising quality that we are renowned for.
In instances where the return is not due to damage, defect, or incorrect order, the customer is responsible for the cost of return shipping. We kindly ask for your understanding in this matter, as it allows us to maintain the highest quality standards while keeping our offerings accessible to discerning individuals like yourself.
EVALUATION AND PICK UP
To ensure a seamless and efficient return process, our dedicated technical team will diligently evaluate all return requests. Rest assured that your satisfaction is of paramount importance to us, and therefore, our customer support team will reach out to you within 24 hours of receiving your return request. We aim to address your concerns promptly and provide suitable resolutions that align with our commitment to excellence.
At Minimlizm, we strive to transcend the boundaries of conventional luxury furniture, offering a distinct and intellectual shopping experience. As a purveyor of minimal luxury, we understand the unique needs of our discerning clientele, and our comprehensive shipping, return, and cancellation policies are meticulously designed to cater to your refined tastes and expectations. We invite you to immerse yourself in the world of Minimlizm, where minimalism meets luxury, and sophistication harmonizes with functionality.